Privacy Policy

Natural Scenics Ltd are aware that customers and visitors are aware of how their personal information is used and shared, and we greatly value the trust you place in us to handle your personal information in sensible manner. This page details the specifics of Natural Scenics Ltd’s Privacy Policies; please be aware that by visiting naturalscenicsonline.co.uk, you are fully accepting and compliant with the practices described below.

Your Personal Information

Any and all personal information submitted to or acquired by naturalscenicsonline.co.uk is controlled by Natural Scenics Ltd. Natural Scenics Ltd  is fully PCI DSS compliant, as detailed further on this page. Please feel free to contact us at info@naturalscenics.co.uk for more information regarding our data processing and control methods.

How We Use This Information

The personal information submitted to naturalscenicsonline.co.uk is put to use in improving your online shopping experience with naturalscenicsonline.co.uk. This information is used to prepare and deliver orders, products, services, promotional offers, update our records and maintain your customer account with us, display customer reviews, and to recommend any products, services, or promotional offers that might be of interest to you. Additionally, this personal information is used to improve our online shop and accessibility, prevent and detect fraud or any abuse of our website, and to enable any third parties to carry out website maintenance or delivery actions on our behalf.

Information We Acquire

• Customer-Submitted Information: We acquire and store any information you enter on naturalscenicsonline.co.uk. You are fully entitled to refuse to supply us with certain information, but this may result in you not being able to access many of our features. The information you submit to us is put to use in responding to any customer requests, technical customisations, online shop support, improving our online services and products, and to communicate with you.

• Automatic Information: Whenever you interact with natrualscenicsonline.co.uk, we automatically acquire and store certain types of information, such as “cookies”, advertisements, or other content used in the promotion of naturalscenicsonline.co.uk.

• Mobile Information: Whenever you download or use apps created by Natural Scenics or its partners and, in doing so, request or consent to location services, we may acquire information about your location and your mobile device, which may also include a unique identifier for your device. This information may be used to provide you with location-based services, though most mobile devices offer the option to disable these location services.

• E-mail Communications: Whenever you open an e-mail from naturalscenicsonline.co.uk, we are often made aware of this via a conformation e-mail. We use this information to improve the structure and content of our e-mails, and in comparison to customer lists received from other companies in order to avoid sending unnecessary messages to our customers. You are fully entitled to disable the option to receive e-mail updates from us at any time.

• Other Sources: At times, we may also achieve information about you from other sources, such as whenever you search for our products online, participate in a contest, or fill out a consumer questionnaire.

Cookie Policy

In order to allow our systems to recognise your device and to provide features to you, we use cookies. If you visit naturalscenicsonline.co.uk with your browser set to accept cookies, or other software informs us of your intention to use naturalscenicsonline.co.uk, we are informed of your consent to our use of cookies to provide services them to you.

We also use cookies to identify you whenever you sign-in to naturalscenicsonline.co.uk, to provide an enhanced customer experience; to deliver advertising content that relate to your interests to third-party sites, subject to your preferences; to keep track of your specified preferences regarding these advertisements; to keep track of any items you have stored in your shopping basket; to conduct customer research to improve our content, products, and services; to detect and prevent fraud, and to improve our security. Cookies also allow you to access some of the essential features of naturalscenicsonline.co.uk, such as the shopping basket and checkout.

If you wish to disable or prevent the use of cookies, you can usually find detailed instructions in the “Help” feature of most internet browsers.

Sharing Your Information

Customer information is a significant part of our business, but we have no desire or intention to sell your personal information to others. Your personal information is only shared amongst those websites and businesses affiliated with Natural Scenics Ltd, and as described below:

• Third Party Service Providers: We employ other companies and individuals to perform services on our behalf, such as the packing and dispatch of orders, website maintenance, consumer analysis, providing search results, processing credit card payments, and providing you with relevant customer service and support. While these third-parties have access to certain personal information in order to perform their functions, they are forbidden to use it for any other purpose, and must process this personal information in full compliance with our Privacy Policy and the data protection act.

• Promotional Offers: At times, naturalscenicsonline.co.uk will send offers to certain customers at the request of other businesses. In these cases, we do not divulge your name or address, and give every customer the option to disable this process.

• Business Transfers: As our business develops and we acquire or sell ancillary business units or systems, customer information is likely to be included in such transactions, but will always remain completely subject to the promises made in any pre-existing Privacy Policy, unless otherwise stated by the customer. Additionally, should naturalscenicsonline.co.uk or any of its parent or partner groups be acquired, customer information will naturally be included in this transaction as well.

• Protection of naturalscenicsonline.co.uk and Others: We will release any personal information when such a release is in compliance with the law, implement our Terms and Conditions, or to protect the rights, property and/or safety of naturalscenicsonline.co.uk and its users. This includes exchanging information with other companies for fraud protection and credit risk reduction, but does not include selling or otherwise disclosing personal information in a commercial manner.

• At Your Request: Additionally, customers will receive a notice when your personal information may be delivered to third-parties and you will always be given the option to decline this process.

• International Policy: Whenever personal information is transferred to countries outside of the European Economic Area, we will ensure this information is transferred in fully compliance with this Privacy Policy and the applicable laws on data protection.

Is My Information Secure?

We continually work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We only ever reveal the last four digits of your credit card numbers during order confirmation (though we obviously transmit the entire credit card number to the appropriate credit card company during order processing). Additionally, we also sustain physical, electronic, and procedural safeguards in the storage and disclosure of personal customer information. In order to fully comply with the preservation of your personal security, we may, on occasion, request proof of identity before we disclose personal information to you. 

Customers and visitors are strongly urged to protect their personal information and prevent any unauthorised access to your account, password, or computer – be vigilant and ensure that you sign out of your account if you are using a shared computer.

Third-Party Policy

naturalscenicsonline.co.uk may include third-party advertising and links to other websites, as described in our .Cookie Policy above.

My Choices

Customers are able, at any time, to disable or deny the sharing and submission of their personal information, even when such information will be required to access their account profile or to complete transactions. If you decide that you do not wish to receive e-mail updates from us concerning our continued products, services, and promotional offers, or to allow your personal information to be used by third-parties to personalise advertisements for you, you an adjust the settings in your account at any time, or use the “Help” feature of your browser to disable cookies and similar data. 

However, please be aware that the disabling of cookies and other browser features (such as Flash Player or the alteration of add-on settings) could result in you being unable to access your shopping basket or complete the checkout procedure.

Age Restrictions

naturalscenicsonline.co.uk supplies products specifically geared towards the model hobbyist, or similar product areas. As such, Natural Scenics products contain a variety of small parts that may be hazardous to children if swallowed, and these products are not for sale to anyone under the age of 18. If you are under 18, you may use naturalscenicsonline.co.uk only with the consent and involvement of a parent or guardian.

PCI DSS Compliance

PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers, such as MasterCard and Visa, to ensure the security of credit card details online.

As an online credit card processor, Natural Scenics Ltd fully complies with standards enforced by major card issuers, such as MasterCard and Visa. The Payment Card Industry Data Security Standard is a set of guidelines created to assist organisations that process card payments in preventing credit card fraud, hacking, and various other security issues. Any company that processes, stores, or transmits credit card numbers must be PCI DSS compliant or risk losing the ability to process credit card payments.

The PCI DSS is a set of comprehensive requirements for enhancing payment data security that was developed by the founding payment brands of the Payment Card Industry Data Security Standards Council – including American Express, JCB – MasterCard, and Visa – to encourage the broad adoption of consistent data security measures worldwide.

The PCI DSS is a security standard that includes requirements for security management, procedures, network structures, policies, software design, and other protective measures. This comprehensive standard is intended to assist organisations in proactively protecting their customer’s details and information.

Natural Scenics Ltd follows the core procedures of the PCI DSS, which is a set of principles and accompanying requirements around which the specific elements of the DSS are organised:

Building and Maintaining a Secure Network

• Installing and maintaining a firewall configuration to protect cardholder data
• Do not use vendor-supplied defaults for system passwords and other security measures

Protecting Cardholder Data

• Protect stored cardholder data
• Encrypt the transmissions of cardholder data across open and/or public networks

Maintaining a Vulnerability Management Program

• Use, and regularly update, anti-virus software
• Develop and maintain secure systems and applications

Implementing Strong Access Control Measures

• Restricting access to cardholder data by a strictly business need-to-know
• Assigning unique login identification numbers and passwords to each person with computer access
• Restricting physical access to cardholder data

Monitoring and Testing Networks

• Tracking and monitoring all access to network resources and cardholder data
• Regularly testing all security systems and processes

Maintaining an Information Security Policy

• Maintaining a policy that address information security

Conditions of Use and Revisions

Should you have any concerns or questions regarding our Privacy Policy, please feel free to e-mail us at info@naturalscenics.co.uk and we will be happy to discuss your concerns.

As our business is undergoing constant change and growth, our Privacy Policy and Terms and Conditions of Use may also undergo periodic changes or revisions. We may send you an e-mail detailing any alterations, unless you have requested otherwise, and customers are encouraged to check naturalscenicsonline.co.uk regularly for any updates or alterations. Unless stated otherwise, our current Privacy Policy is applicable to all information that we have about you and your account. We proudly stand by the promises we have made in this Privacy Policy and will never alter our policies and practices in such a way that would render them less protective of previously-acquired customer information without the consent of affected customers.